Ticket Policies

Refund Policy

1) Agreement:
By purchasing a ticket from Highams Park Jazz Club, you are acknowledging and accepting the terms outlined in our Refund Policy.

2) Non-Refundable Policy:
All tickets are generally non-refundable, except under specific circumstances:

a. Highams Park Jazz Club Cancellation:
Refunds will be processed only if Highams Park Jazz Club cancels a session due to reasons such as health concerns for the artists, emergencies, or if the venue is incapable of providing a secure and safe environment for both the artists and the audience.

b. Artist Replacement:
Highams Park Jazz Club reserves the right to replace an artist in case of health problems or emergencies. Such changes will be promptly communicated via our website www.highamsparkjazzclub.com, Facebook, and Instagram. Customers have the option to not attend the session with the replaced artist and may appeal for a refund.

3) Refund Process:
In the event of a session cancellation by Highams Park Jazz Club, a full refund will be processed within 7 days after the scheduled gig date. Ticket holders will be notified via email, and we may request their bank account details for the refund process.

4) Customer Responsibility:
Stay informed about updates by regularly checking our website and following our social media accounts. Any changes or cancellations will be communicated through these channels.
Highams Park Jazz Club reserves the right to update this policy. Please review periodically for changes.

Thank you for choosing Highams Park Jazz Club. We appreciate your understanding and cooperation.